How can guests book directly with your hotel, with no booking site commission?
| Intagya ERP
Create a booking link for your hotel that reads rooms and rates from your own system, and put it on your pages and messages. The guest picks dates and a room, then pays through your own gateway or in cash on arrival. You pay no booking site commission on that booking, only the gateway fee on online payments.
Many guests find a hotel on a booking site, then search its name to ask about the price. If they find no clear way to book with you, they go back to the site, and you pay commission on a guest who reached you alone.
What does direct booking really need?
Only three things: correct free rooms, a clear price before payment, and a confirmation that does not lag. You do not need a full website to start. One link in your social accounts, your e-mail signature and your replies to guests is enough.
How do I avoid selling a taken room?
The link reads the same bookings reception works on. A taken room does not show, and a room a guest is paying for now stays held for 15 minutes so nobody else buys it at that moment. If the time ends with no payment, the room goes back on sale by itself.
Which is better: online payment or cash on arrival?
Do not choose for the guest. In Egypt many guests still prefer to pay on arrival, while others want a card or an e-wallet. Switch both on and let the guest decide. Online payment confirms the booking when the gateway confirms it. A cash booking reaches you as a request you review and confirm.
What if a guest pays and closes the browser?
Confirmation does not depend on the browser coming back. The result goes from the gateway to the system directly, so the booking is confirmed and the money enters the guest account and the treasury once. If payment arrives after the hold ended and a room is free, the booking is confirmed; otherwise a task reaches the person in charge to refund or find a room.
What about requests that are not serious?
That is why review exists. A cash request holds the room for a while and shows at reception, so they can call the guest and confirm. If nobody confirms it within 24 hours it is cancelled and the room goes back on sale. You can change the time, or switch review off if you trust your guests.
Do discounts and extras work on this link?
Yes, and they are the best part. Give a returning guest a code with a date and a use limit, and offer an airport pick-up or late check-out before payment. All of it reaches the guest account with its tax, so what they paid matches what their account shows.
Put the link in your first reply to anyone asking about the price. That is the cheapest moment to turn a question into a direct booking.
FAQ
Do I pay commission on direct bookings?
There is no booking site commission. Online payments carry your own gateway fee, and cash carries none.
Do I need a website?
No. The link is a ready page with your hotel name and colour, and you can put it anywhere.
Can the guest see the booking later?
Yes, from My booking with the booking number and e-mail. To change or cancel it, they contact the hotel.
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